Question 1

Hotel location / Where exactly is the property located (how far from the centre, trails, the park, etc.)?

Accepted Answer

Hotel Europa Górnicza Strzecha is located in Szklarska Poręba at ul. Wysoka 7, in a quiet part of the town approximately 800 metres from the centre, right on the edge of the forest and the Karkonosze National Park. The hotel sits beside the Kamieńczyk stream, in immediate proximity to mountain trails leading to the Kamieńczyk Waterfall and onwards to the Szrenica massif and the Jizera Mountains, so hikes can be started virtually immediately upon leaving the building.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in from 15:00, check-out by 11:00. Early check-in or late check-out is possible subject to room availability and may incur an additional charge – please notify the reception of your preference.

Question 3

Does the hotel accept pets?

Accepted Answer

Yes, the hotel accepts pets. The conditions of stay may depend on the room type and availability – please confirm details directly with reception before arrival.

Question 4

Is a car park available on the hotel grounds?

Accepted Answer

Yes. The hotel has a fenced, monitored car park. The parking fee is 20 PLN per night.

Question 5

Is a parking space for people with disabilities available on the hotel grounds?

Accepted Answer

Yes. The hotel car park is adapted for people with disabilities; it is fenced and monitored. The parking fee is 20 PLN per night.

Question 6

Is a coach park available on the hotel grounds?

Accepted Answer

Yes. The hotel has a fenced, monitored coach park.

Question 7

Does the hotel offer free Wi-Fi?

Accepted Answer

Yes. Free Wi-Fi is available throughout the property – in rooms as well as in communal areas.

Question 8

Is the hotel family-friendly?

Accepted Answer

Yes. Family rooms are available for groups of up to 5 people. Playgrounds are available in the town zone, a short distance from the hotel. The hotel serves breakfast as a buffet.

Question 9

Does the hotel have a playground and children's activities?

Accepted Answer

Playgrounds and all activities for children are available in the town zone, approximately 15 minutes on foot from the hotel.

Question 10

Is the hotel adapted for people with disabilities?

Accepted Answer

Yes. The hotel has a lift and facilities for guests with limited mobility – the bar and restaurant are also accessible to such guests. A parking space for people with disabilities is also available.

Question 11

Is an early check-in or late check-out possible?

Accepted Answer

Yes, subject to room availability and for an additional charge. A request to extend the stay must be reported to reception by 10:00 on the day of departure.

Question 12

Does the hotel have a SPA zone?

Accepted Answer

Yes. The hotel has a sauna zone and a jacuzzi.

Question 13

Is there a swimming pool in the hotel?

Accepted Answer

The hotel has a sauna zone and jacuzzi. We recommend making use of the geothermal pools in nearby Cieplice – Termy Cieplickie.

Question 14

Is the property open all year round?

Accepted Answer

Yes. The hotel is open all year round.

Question 15

What sets the hotel apart from others in Szklarska Poręba?

Accepted Answer

The hotel stands out through its peaceful location on the edge of a forest, while remaining close to the town centre. Thanks to its position beside the Karkonosze National Park, it offers direct access to mountain trails. The hotel combines an original 19th-century villa with a new hotel wing designed for modern comfort, giving it a more characterful atmosphere than many standard properties. It also offers a restaurant, bar, sports club – bowling and billiards, table tennis, gym, reconditioning room, sauna and jacuzzi, grill zone and campfire.

Question 16

Is the property modern or in a retro style?

Accepted Answer

The hotel is a modern property with an attached historical section, namely a listed 19th-century villa in retro style.

Question 17

What equipment is in the rooms?

Accepted Answer

Rooms are equipped with a television with satellite channels (Smart TV), wardrobe, desk, table with armchairs, bathroom with shower, a set of towels, a toiletry kit and a hairdryer. Most rooms have a balcony with a forest view, and the Różany Apartment also has a hydromassage bath. Mineral water and a selection of teas at the tea stand are included in the price.

Question 18

What equipment is in the bathrooms?

Accepted Answer

A set of towels, a toiletry kit, toilet paper, hairdryer, water glasses.

Question 19

Is it possible to add an extra bed or a cot?

Accepted Answer

Yes. It is possible to add a cot for a child up to 3 years old and an extra bed for an adult or a child over 3 years old. These are available on request and for an additional charge – the number is limited, so early booking is recommended.

Question 20

Are the rooms non-smoking?

Accepted Answer

Yes. All rooms and the entire hotel building are subject to a smoking ban for cigarettes and tobacco products. A charge of 500 PLN applies for violations. Smoking areas are designated outside the hotel.

Question 21

What types of rooms are available?

Accepted Answer

The hotel offers double rooms for single use, double rooms, triple rooms, four-person and five-person rooms, mini-studio rooms with a separate bedroom and sitting room, and apartments with two separate bedrooms. Details at https://gorniczastrzecha.pl/pokoje

Question 22

Do the rooms have balconies?

Accepted Answer

Most rooms have their own balcony.

Question 23

Are hot beverages such as coffee or tea available in the rooms?

Accepted Answer

Hot beverages can be prepared free of charge at the tea stand by the restaurant, where coffee from an espresso machine can also be ordered for an additional charge.

Question 24

Does the hotel have rooms adapted for people with disabilities?

Accepted Answer

Yes. The hotel has rooms adapted for people with disabilities. The number is limited and requires advance booking. For specific accessibility needs, please contact reception directly before arrival.

Question 25

Are the rooms air-conditioned?

Accepted Answer

We do not have air conditioning in the rooms. The rooms are centrally heated, which is typical for mountain hotels and ensures comfort in winter.

Question 26

How can I book a stay?

Accepted Answer

Reservations can be made directly via www.gorniczastrzecha.pl, by email at recepcja@gorniczastrzecha.pl or by phone at +48 606 331 278, as well as through booking portals (Booking.com, Kayak, etc.). Booking through the hotel website guarantees the lowest price.

Question 27

Does the hotel sell monetary vouchers?

Accepted Answer

Yes. Information about the possibility of purchasing vouchers should be obtained directly from reception, by email or by phone.

Question 28

Does the hotel offer stay packages or special deals?

Accepted Answer

Yes. The full list of packages is available at www.gorniczastrzecha.pl/oferta

Question 29

Can I buy a package as a gift voucher?

Accepted Answer

Yes. Information about the possibility of purchasing gift vouchers should be obtained directly from reception, by email or by phone.

Question 30

Do you have offers for organised groups?

Accepted Answer

Yes. We offer organised group stays. Offers are tailored to the individual needs of the group.

Question 31

Do you have offers for coach groups?

Accepted Answer

Yes. We offer organised stays for coach groups. Offers are tailored to the individual needs of the group.

Question 32

Do you have offers for training groups?

Accepted Answer

Yes. We offer organised training stays. We have 3 conference rooms and separate workshop rooms. Offers are tailored to the individual needs of the group.

Question 33

Do you have conference offers?

Accepted Answer

Yes. We offer organised conference stays. We have 3 conference rooms and separate workshop rooms. Offers are tailored to the individual needs of the group.

Question 34

Do you have offers for sports groups?

Accepted Answer

Yes. We offer organised stays for sports groups, including a menu specially tailored to the requirements of athletes. Offers are tailored to the individual needs of the group.

Question 35

Do you organise group stays for pupils as part of an outdoor school programme?

Accepted Answer

Yes. We offer organised stays for pupils as part of an outdoor school programme. We have 3 training rooms and separate workshop rooms.

Question 36

Do you organise group stays in a banquet or private dinner format?

Accepted Answer

Yes. We organise group stays with a formal banquet, private dinner, grill feast, campfire, or a team-building evening in our sports club.

Question 37

What attractions or facilities are available in the hotel?

Accepted Answer

The hotel offers a Finnish, steam and infrared sauna, a reconditioning salon with rehabilitation beds and roll massagers, a multifunctional fitness hall with possible yoga or Pilates classes (4th floor), gym, bowling club, billiards and table tennis. Guests also have access to a fireplace lounge and a winter garden.

Question 38

What attractions are there in the vicinity of the hotel?

Accepted Answer

The area features the Kamieńczyk Waterfall and Szklarka Waterfall, the former Stanisław quartz mine, Krucze Skały (Raven Rocks) and much more. The hotel is located near the Jakuszycka Glade (famous for the Piast Ski Race), the Lower Silesian Sports Centre and Harrachov on the Czech side. Nearby: Nartolandia ski lift (10 min on foot) and SkiArena Szrenica (1.1 km). The town centre is 800 m away. Over 200 km of cycling routes and 100 km of hiking trails. More at https://gorniczastrzecha.pl/atrakcje

Question 39

Does the hotel offer recreational/sports equipment for hire?

Accepted Answer

The following are available free of charge on the hotel grounds: table tennis, billiards, gym and fitness hall. The sports club has two bowling lanes available for an additional charge. The hotel also assists in organising excursions, including abroad.

Question 40

Does the hotel offer entertainment for children or adults?

Accepted Answer

The hotel organises team-building events, sports events, corporate and private events with the option of hiring a DJ or sound equipment, as well as grill feasts or campfire evenings.

Question 41

Are there hiking trails or cycling routes nearby?

Accepted Answer

Yes. In the area around Szklarska Poręba there are over 200 km of cycling routes and over 100 km of hiking trails in the Karkonosze and Jizera Mountains. The routes also connect with the Czech side (Harrachov and Kořenov).

Question 42

Does the property have a pool/sauna/jacuzzi?

Accepted Answer

The hotel is equipped with a sauna and jacuzzi. We recommend making use of the geothermal pools in nearby Cieplice – Termy Cieplickie.

Question 43

What are the restaurant's opening hours?

Accepted Answer

Breakfast is served daily as a generous buffet from 08:00. The Kwiat Paproci restaurant also serves lunch, dinner and snacks. Last orders at 20:30. Hours may vary seasonally.

Question 44

What cuisine does the restaurant serve?

Accepted Answer

The Kwiat Paproci restaurant offers traditional Polish cuisine with a modern accent, based on fresh and natural produce. The bar stocks Czech beers and beers from the local Mariental brewery.

Question 45

Does the restaurant cater for various dietary and allergy needs?

Accepted Answer

Yes, the Kwiat Paproci restaurant offers menu adaptations for individual dietary needs, including allergies.

Question 46

Is vegetarian and vegan food available?

Accepted Answer

Yes, the restaurant offers vegetarian and vegan options.

Question 47

Is the restaurant available to non-hotel guests?

Accepted Answer

Yes, the Kwiat Paproci restaurant is available to external guests as well.

Question 48

Is a table reservation necessary?

Accepted Answer

Advance table booking is not required. To confirm, it is worth contacting reception, particularly for larger groups.

Question 49

Does the hotel offer breakfast as a buffet?

Accepted Answer

Yes. Breakfast is served as a generous buffet. Vegetarian, vegan and gluten-free options are available.

Question 50

Is it possible to organise occasion celebrations?

Accepted Answer

Yes. The hotel has a banquet hall, club room and grill zone. Contact: reception, tel. +48 606 331 278 or recepcja@gorniczastrzecha.pl

Question 51

What are the wellness zone's opening hours?

Accepted Answer

The exact opening hours of the saunas and reconditioning room are best confirmed directly with the hotel reception, as they may vary depending on the season.

Question 52

Is advance booking of treatments required?

Accepted Answer

The sauna zone and reconditioning room are available without a reservation. Details regarding individual treatments or massages should be arranged directly with reception.

Question 53

Is the wellness zone available to non-hotel guests?

Accepted Answer

Information about access to the wellness zone for external guests should be confirmed by phone at +48 606 331 278.

Question 54

Is there a sauna or pool in the property?

Accepted Answer

Yes. The hotel has a Finnish, steam and infrared sauna. The hotel does not have its own swimming pool and recommends the use of geothermal pools in nearby Cieplice – Termy Cieplickie.

Question 55

Are towels and bathrobes provided?

Accepted Answer

Yes. Towels are standard equipment in every room. Bathrobes are available for an additional charge. Bathrooms are also equipped with a complimentary toiletry kit.

Question 56

Can the sauna zone be used without a reservation?

Accepted Answer

Yes, the sauna zone is available to hotel guests without advance booking during the opening hours indicated by reception. However, reservations may occasionally be required.

Question 57

Does the hotel have conference rooms?

Accepted Answer

Yes. The hotel has 3 multifunctional conference rooms of varying sizes. They can be adapted to the needs of the group and allow parallel workshops and training sessions.

Question 58

What equipment is available in the conference rooms?

Accepted Answer

The rooms are equipped with full conference facilities. The business offering is complemented by an integration zone with a bar, a banquet hall and the possibility of organising a grill feast. A detailed specification can be obtained from reception.

Question 59

How many people can the conference room hold?

Accepted Answer

The hotel offers 3 rooms with different capacities. The largest room can accommodate up to 100 people. Details at https://gorniczastrzecha.pl/biznes

Question 60

Does the hotel provide technical support during events?

Accepted Answer

Yes. The hotel provides comprehensive event service, including organisational support and assistance with additional attractions. Contact: tel. +48 606 331 278, email: recepcja@gorniczastrzecha.pl

Question 61

In what languages can communication with reception take place?

Accepted Answer

The hotel website is available in Polish, English, German and Czech. Communication with reception is possible in Polish and English, and there is also the possibility of communicating in German, Czech and Ukrainian.

Question 62

Does the hotel have a 24-hour reception?

Accepted Answer

The hotel reception is open from 07:00 to 23:00; during night-time hours, telephone contact is available.

Question 63

What forms of payment are accepted at the hotel?

Accepted Answer

The hotel accepts credit card, debit card, BLIK, cash and bank transfer. The hotel reserves the right to pre-authorise a card or take a deposit at check-in.

Question 64

How can I cancel or change my reservation?

Accepted Answer

Cancellation terms depend on the chosen offer. Deposits are non-refundable. A cancelled reservation may be realised at a different date, subject to availability. Detailed terms are provided at the time of booking; the terms and conditions are available at www.gorniczastrzecha.pl

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